When it comes to consumer their behavior grows and every business needs to adapt some new strategy so that they can match with the consumer mind set. Almost every company is starting to build their mobile app as their business tool. Because mobile apps are the only way you can give your business/brand a modest authority. Mobile app is not just a version of your business website but an engaging environment for customers. We are living in an era where mobile web is increasing traffic and awareness, on the other hand mobile app is like a customer relation with the product and the producer.
In recent study from 2016-2020 roughly 284 billion people are now using mobile apps of different types. Well, it’s a good time for you to start your business with introducing mobile app as well. If you want to develop a better relation with the consumer than your business should invest in mobile app.
Mobile devices are called smart for some reason and the reason is that consumer have everything on their fingertips. If you are running a small business then you might be thinking that mobile app is not a good option or you should not invest in mobile app for now. This kind of behavior was acceptable in the past when computers are rare or mobiles are only for making calls. Keep this thing in your mind, if you are planning to start a new business you should spare some budget for your mobile app also. Here are some reasons listed that will make you understand why mobile app is important:
- Customer Loyalty
- Recognition of your Brand
- Improved Accessibility
- Customer Service
Daily a person spent more than 3 hours on his/her mobile because there are bunch of applications for them to be used or while surfing, they might be looking into something new every day. So here is an idea for your business to launch the mobile app and through it in the social market where a person while scrolling looks through your app and some of them will surely check that out instantly.
A business can directly communicate with its customer with mobile app. So, you need to understand the importance of mobile app, In-app purchases and ads on the social media rather than banners on the green belt or flyers distributing in front of some mall or any public place. The better customer will attract through your app, more are the chances of your business to evolve.
Recognition of Brand
When we talk about products or services we certainly talk about brands. The customer will only know the brands that are active and keeping their system updated. Here comes the mobile app which will make customer realize that this is the brand they have been looking for, or maybe they saw the ad on social media and see for your app and website.
When it comes to marketing flyers, banners all these schemes are old and people usually never consider the brands who are still using old marketing techniques. You don’t need a salesman, brochures, flyers to make people aware of your business services all you need is a mobile app and let the app do its work.
Customer satisfaction is the key factor of any business. And customer is satisfied with the quality of your product when they trust your brand, they will trust your brand when they will look for your mobile app and that apps gives them everything they have been looking for.
Talking about business and clients, with old marketing strategies it was impossible for company to reach wide range of audience at the same time. Big sale is on and now what distribute flyers or put up some banners? Mobile app is the solution to this problem whenever there is something new it generates a push notification on the customers mobile and now wait for the response you will be getting.
Customer service is always the most important job of any business. You need to satisfy your client and you can’t let them wait on hold forever. Now in mobile apps customer service is way better than its used to be. You just through a message and the algorithm will reply you instantly without any human interference and solves your problem in no time.
Other than these above advantages mobile apps have some other benefits also.
- Engaging your customers when there is some new product or offer
- Getting in line for the competition
- Sync user email and social media accounts so that user will not have to remember different id and passwords.
Companies are increasing investment in mobile apps to make their product look better and stand with other in line. Customer will know that they don’t have to go anywhere to get what they want; they can simply take their mobile out of their pocket and search for what they are looking for. So, if you want your business to flourish and people to attract you have to launch a mobile app as soon as you can.